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Location: Rochdale, Greater Manchester Salary: Up to £0.00 per annum
Sector: IT Type: Contract
Contact: John Stead

IT Change Analyst - Greater Manchester - up to March 2020

About the role
Change and Release management is an essential discipline that ensures our customers maintain a high level of Service Availability.
It exists to enforce the management of change through defined descriptions, approvals by the correct parties, co-ordination with other organisations, and the tracking of progress through to completion.
Reporting to the Change and Release Manager you will:

  • Have a good knowledge if IT Services, Products and Systems
  • Be Customer focussed
  • Own the Change Request from creation to closure
  • Generates and submits the change to start the process.
  • Enters the business needs, goals and objectives of the change and ensures they are accurate.
  • Ensures the risk factors have been documented and assessed and verifies the validity of the initial priority and risk factors.
  • Provides all necessary supporting documentation for the change (i.e. install, test, and remediation plans).
  • Provides CAB representation when necessary.


How will you stand out?
Characteristics:

  • General business understanding and perspective.
  • A good understanding of the overall IT Production environment.
  • Knowledge of the organisational structure and the business-to-customer relationships.
  • An understanding of the technical environment to allow for description of infrastructure and operational impacts to the change.


Qualifications and Experience

  • ITIL V3 Foundation certificate
  • ITIL practitioner or equivalent experience
  • Worked in a medium to large scale Enterprise or Public Sector Organisation

]If you have the above skills and experience, click apply now, alternately send a copy of your CV to john.stead@emp-sol.com - Thanks.