We care about your privacy and want you to be confident in the way we use your personal information. As with everything we take your privacy seriously, but to do our job efficiently, we do need some personal information from you to help us match clients and candidates to the best of our ability.
This policy is valid from April 2018.
What sort of data do we collect?
Your personal information helps us give you the best service possible. We’ll sometimes use your details to send you job roles if you are a candidate seeking employment or a client looking for a suitable candidate. You can, of course, opt out from these at any time by updating your preferences in your account on our website, or by following the unsubscribe links in an email.
Here are the sorts of things we use your personal information for:
We may collect the following information:
Name and job title
Contact information including, date of birth, gender, and email address
Demographic information, such as postcode, preferences, and interests
Documentation to prove identification and work experience
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
To improve our products and services.
We may periodically send promotional emails about new roles or changes to our company which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for direct marketing and market research purposes. We may contact you by email, phone, or mail.
Ok, that's fine, but how do you protect my information?
Your personal information is a big deal to us, and we protect it as if it was our own. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
On our platform, the first time you visit the website, a pop-up cookie message will appear and prompt you to take the positive action of clicking a button. The consent does not necessarily have to be an explicit ‘opt-in’ consent, as implied consent can also be valid, as long as you understand that your actions will result in cookies being set.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
How can I control your use of my personal information?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional/marketing information which we think you may find interesting if you tell us that you wish this to happen.
You can fine-tune what you hear from us anytime, by updating your details via your candidate dashboard or just hit unsubscribe on any email you receive. You can also request The Right to be Forgotten (RTBF) (a right for individuals to have personal data erased). And/or a Subject Access Request (SAR) (a written request made by or on behalf of an individual for the information which he or she is entitled to ask for under section 7 of the Data Protection Act 1998 (DPA). These can all be requested in your candidate dashboard.
If you would like to know more about GDPR and how recruitment companies use data see our handy guide.
Can I request the details you hold for me outside of the website?
Yes, you may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of your report held, please write to Sue Briggs, Unit 4, The Old Courthouse, Tenterden Street, Bury, BL9 0AL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below. We will promptly correct any information found to be incorrect.
If you want to make a complaint about how we have handled your personal information, please contact our data protection officer - Sue Briggs who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner - https://ico.org.uk/.
Force24 Cookies & Tracking
Our organisation utilises Force24’s marketing automation platform.
Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.
f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
The information stored by Force24 cookies remains anonymous until:
Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
A user of the website completes a form containing email address from either our website or our Force24 landing pages.
The Force24 cookies will remain on a device for 10 years unless they are deleted.
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities
Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.
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