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Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Permanent
Location: Suffolk, England
Industry:
Salary: Up to £25,000.00 per annum
Reference: BBBH9729_1519137146
Contact Name: Steven Kimber
Contact Email: steven@emp-sol.com
Job Published: February 20, 2018 14:32

Job Description

Technical Support Analyst required by my rapidly growing client. If you want a real career rather than just another job, read on. Due to continued expansion, my client is in need of an experienced Technical support Analyst. The main duties of the role are

Incident and Problem Management: Resolving incidents and problems associated with clients standard applications and databases in accordance with IT Department processes, within agreed service levels

  • Data Input and Analysis: Responsible for analysing and validating data before importing or transferring into business applications.
  • Development: Developing minor enhancements to existing applications or assisting with the configuration or setup of new implementations
  • Reports / Data: Specifying appropriate reports using common reporting tools, ensuring appropriate reports are developed, tested and deployed to relevant users in accordance with IT Department processes, within agreed service levels
  • Documentation: Producing and maintaining comprehensive documentation for all fixes, enhancements, interfaces, reports, etc.



Suitable candidates will possess the following skills, experience, and personal qualities:

  • Experienced in supporting and managing applications and databases
  • Good understanding of IT and its' application in the business environment
  • An awareness of ITIL processes
  • Experienced in managing and supporting applications and databases
  • Competency in a range of current technologies, including but not limited to the MS product suite & SQL
  • The ability to plan and manage own workload within tight deadlines
  • Outstanding attention to detail and a process-driven working style
  • Strong interpersonal, communication and presentation skills
  • Customer-focused results driven with a desire to exceed expectations
  • Ambitious, enthusiastic, team player
  • Higher education level qualification preferred but not essential