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Service Desk Technical Lead - Southampton - Excellent package!

Job Title: Service Desk Technical Lead - Southampton - Excellent package!
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: Up to £0.00 per annum
Start Date: ASAP - Urgent Requirement
Reference: BBBH11738_1573464680
Contact Name: John Stead
Contact Email: john.stead@emp-sol.com
Job Published: November 11, 2019 09:31

Job Description

Service Desk Technical Lead - Southampton - Excellent salary & benefits package on offer

My Southampton based client are currently looking for a Service Desk Technical Lead to join their business and be a key figure in the leadership of their service desk team.

This is a Senior Technical role within the Service Teams and you will be expected to provide the following:

  • Providing expert knowledge to our sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations
  • Providing post install and snagging support.
  • High level Technical Support to the Service Department.
  • Providing basic training documentation on new products
  • Providing Training and Support to all Service Teams.
  • Providing documentation and processes to improve how the Service Desk support our products.
  • Providing Flexible hours of cover over a 7 day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.
  • Working closely with the account managers and handling technical escalations.
  • Working independently to investigate and diagnose in depth technical issues.


  • Experience supporting IT systems to a high level
  • Windows 7/10 Support
  • Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial
  • Windows Active Directory/domain experience
  • Experience installing Windows updates (Windows 7/10)
  • Experience setting up and or using Centralised Antivirus Software.
  • Task automation and simplification using scripting such as PowerShell.
  • A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN, Firewalls, TCP/IP, DNS, DHCP)
  • Knowledge of basic SQL scripting would be beneficial
  • Solid troubleshooting skills.
  • Awareness of Security, development and IT services best practices (PCI: DSS, ITIL)

If you have the above skills and experience click apply now, alternately send a copy of your CV to john.stead@emp-sol.com - Thanks.