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IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Greater Manchester, England
Industry:
IT
Salary: £22000 - £30000 per annum + benefits
Start Date: asap
Reference: BBBH11267_1562260987
Contact Name: Chris Taylor
Contact Email: chris.taylor@emp-sol.com
Job Published: July 04, 2019 18:23

Job Description


1st & 2nd Line IT Support Engineer


As 1st & 2nd Line Support Engineer you will provide technical support to all 100+ IT users based at the site. You will be responsible for analysis, diagnosis and resolution of IT problems ranging from straightforward to more complex technical issues.


Responsibilities:

  • Provision of 1st & 2nd line support and troubleshooting of IT-related problems eg, in-house software to hardware such as, Laptops, PCs, Mobile devices, VOIP phones, Servers and Printers
  • Troubleshooting basic network issues eg, connectivity
  • IT Admin
  • Delivering basic in-house training for Office 365 applications
  • Publishing support documentation to assist staff with requests for information provide staff training if required
  • Producing internal IT documentation for DR
  • Building and configuring Laptops and Desktops from a network image using SCCM
  • Basic Active Directory administration including creating user accounts, resetting passwords etc.
  • Receiving, logging and managing calls from internal staff via telephone, email and the service desk (OTRS)
  • Maintaining an Asset Database, add asset tags to machines and track changes
  • Escalating unresolved or complex calls to the System Administrators, Business Systems or Vendor



Attributes:

  • Excellent communication skills - verbal and in writing
  • Minimum 2 years' IT Service Desk and/or IT Support experience required
  • MCP certification Windows 10, CompTIA A+ or similar
  • Strong troubleshooting skills from software to hardware including but not limited to; laptops, PCs, photocopiers, multifunctional printers, AV equipment
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Server 2012/2016 and Office 365
  • Ability to troubleshoot network issues and have a good understanding of routers, switches, WAP's, DHCP, DNS, TCP/IP, Firewalls, WAN, LAN, NAS and VOIP Telephony