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Customer Success Specialist

Job Title: Customer Success Specialist
Contract Type: Permanent
Location: London, England
Salary: Competitive
Reference: BBBH13004_1625650434
Contact Name: Mark Dorey
Contact Email: mark.dorey@emp-sol.com
Job Published: July 07, 2021 10:33

Job Description

New Products that give the consumer a solution that has never been provided before require innovation, expertise and a spark of genius.


The difficulty with these exceptional new products is that sometimes they can be very technical and a business sometimes may need to help their customers understand how to use them, what all their functions are and feed back to the engineering teams any potential bugs or issues so they can fix them.


Our client is an expert in Medical Devices, funded by one of the Worlds largest charities, provide that cutting edge tech to support the World's ongoing major health battles - from Coronavirus to Cancer.


They are looking for an upbeat Customer Success Specialist who can work with technical experts from Lab Managers to Doctors on how best to utilise their new products. An understanding of molecular biology is a strong advantage so you can be involved in technical conversations. You'll also work closely with their R&D team to ensure developments can be made to suit customers current and future needs.


In return you'll be joining a company who is at the forefront of Medical Device technology, backed with excellent funding. It's working from home with travel around to customer's sites across the UK and internationally. There's also a competitive salary, 25 days holiday + Bank Holidays, private medical cover and perkbox amongst others benefits.


So if you want to be involved with a company that truly makes a difference, get in touch today with Mark Dorey on mark.dorey@emp-sol.com.