Customer Order Expeditor, Permanent Position, Upto £24k, Standard Days
Excellent Opportunity to work for a Company who specialise in Subsea products.
The purpose of the role is to respond to customers in a timely manner of 24 hours or less, ensuring promise dates to customers are adhered to and ensuring customers are notified of delays as soon as they're recognised.
The primary responsibilities are as follows:
Responding to customer emails regarding purchase order status updates. To achieve this the applicant must have an understanding of the job's current status in production and also be able to liaise with the Shop Floor Manager to determine a realistic promise date.
Informing customers of potential late orders, giving the customer the maximum amount of notice to ensure they can structure the delay into their schedules.
Monitor all promise dates that have been provided to customers and ensure they do not slip. This may involve contacting purchasing regarding late components. All members of the Production Team should be made aware of and understand the promise made to customers and work together to achieve them.
Speak to customers on the telephone regarding status updates and any other queries they may have. This may involve diverting calls to other departments such as Sales or Engineering.
Complete weekly customer open order report spreadsheets detailing realistic shipment dates and ensure dates are met
Send Witness Inspection Notifications to customers to arrange inspections on site
The applicant must be able to navigate Oliver's Syteline system and close operations and produce reports (training will be provided)
Must be able to produce basic production schedules for customer order
For further information, please contact Samantha at Employment Solutions on 0161 839 5353 or email your upto date CV to email@example.com