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3rd Line Support Engineer

Job Title: 3rd Line Support Engineer
Contract Type: Permanent
Location: Greater Manchester, England
Salary: £29000 - £35000 per annum + (up to £14.96 PAYE) - Temp to Perm
Reference: BBBH13151_1629969253
Contact Name: Jacob Golding
Contact Email: jacob@emp-sol.com
Job Published: August 26, 2021 10:14

Job Description

3rd Line Engineer - Greater Manchester - Permanent

Our Greater Manchester based IT infrastructure consultancy client is currently looking to recruit a 2nd Line Support Engineer.
You will maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests. Further Training provided!

Key Responsibilities

  • Resolve remote/on site problems with computer & network devices, CCTV systems & intruder systems
  • Provide a high standard of 3nd line support by owning, managing and resolving 3rd line incidents in line with our SLA's
  • Acting as a technical lead in a major incident or priority 1 situations
  • Troubleshooting complexed server/desktop issues
  • Administration of MS 365
  • Administration of MS technologies including Active Directory, Group Policy and Office applications.
  • Support for Virtualization products including VMWare & Hyper-V
  • Troubleshooting/Installation of switches, routers, firewalls and wireless systems
  • Working closely with the Technical Architects for onboarding & design
  • Identifying opportunities for improvement both technical and in process
  • Liaising with external parties where necessary
  • Excellent communication with clients
  • On call duties (extra pay)

Experience Required

  • Client focused
  • Excellent knowledge of Windows 10, Windows Server & MS Office
  • Excellent knowledge of switches, routers & firewalls (VLAN, NAT, VPN, Proxies)
  • WISP experience would be advantageous (Ubiquiti)
  • Excellent understanding of MS 365 & related technologies including exchange online, Azure AD (joined/hybrid), conditional access, Azure DLP & Information Protection, Intune.
  • Excellent knowledge of Hyper V and VMWare
  • Excellent problem-solving skills
  • Ability to multitask
  • Good knowledge of CCTV, Intruder & Cloud PBX systems would be advantageous but full training will be given
  • Excellent customer service skills
  • Maintaining awareness of new and emerging technologies
  • Working in a support role in a busy environment
  • Experience of working in a 3st line role, for an MSP would be preferred.
  • Full clean driving license

Salary / Hourly Rate: up to £35k (circa £14.96 per hour - PAYE)
Permanent following initial Temp period, click apply now.

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