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2nd Line Support Engineer

Job Title: 2nd Line Support Engineer
Contract Type: Permanent
Location: Greater Manchester, England
Salary: £22000 - £28000 per annum + (up to £11.97 PAYE) - Temp to Perm
Reference: BBBH13150_1629969069
Contact Name: Jacob Golding
Contact Email: jacob@emp-sol.com
Job Published: August 26, 2021 10:11

Job Description

2nd Line Engineer - Greater Manchester - Permanent

Our Greater Manchester based IT infrastructure consultancy client is currently looking to recruit a 2nd Line Support Engineer.
You will maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests. Further Training provided!

Key Responsibilities

  • Resolve remote/on site problems with computer & network devices, CCTV systems & intruder systems
  • Provide 2nd line support
  • Troubleshooting complexed server/desktop issues
  • Administration of MS 365
  • Administration of MS technologies including Active Directory, Group Policy and Office applications.
  • Support for Virtualization products including VMWare & Hyper-V
  • Troubleshooting network issues
  • Liaising with external parties where necessary
  • Good communication with clients
  • To learn & be knowledgeable in all our supported product range
  • To perform various administrative duties
  • Efficiently escalating support cases to 3rd line support where necessary
  • On call duties (extra pay)

Experience Required

  • Client focused
  • Experience with Windows 10, Windows Server & MS Office
  • Good knowledge of switches & routers
  • Good understanding of MS 365
  • Excellent problem-solving skills
  • Ability to multitask
  • Basic knowledge of CCTV, Intruder & Cloud PBX system (full training will be given)
  • Excellent customer service skills
  • Maintaining awareness of new and emerging technologies
  • Working in a support role in a busy environment
  • Experience of working in a 2st line role, for an MSP would be preferred.
  • Full clean driving license

Salary / Hourly Rate: up to £28k (circa £11.97 per hour - PAYE)
Permanent following initial Temp period, click apply now.

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