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1st/2nd Line IT Support Engineer

Job Title: 1st/2nd Line IT Support Engineer
Contract Type: Permanent
Location: Wigan, Greater Manchester
Industry:
Salary: Up to £24000.00 per annum
Start Date: asap
Reference: BBBH13015_1625828047
Contact Name: Monika Siemienczuk
Contact Email: monika@emp-sol.com
Job Published: July 09, 2021 11:54

Job Description


1st/2nd Line IT Support Engineer

Do you have strong IT skills?
Maybe strong 1st Line IT support experience? We would love to hear from you!
Our client is an IT consultancy that are supporting some large Retail companies with their Customer Service, IT & Software needs.

Key responsibilities:

  • Providing customer focused 2nd Line Service Desk support for hardware and software issues.
  • Prioritising incidents based on their business impact.
  • Assessing the complexity of incidents and following escalation processes where required.
  • Ensuring all calls are accurately logged into the Service Desk system.
  • Proactively identifying potential or future issues at client sites.

You will have:

  • Proven experience working in a 2nd Line Support position for an MSP.
  • Experience with Windows OS, Windows Server OS and server features (AD, GPO, DNS, RDS etc)
  • Proven Experience with Microsoft 365 & Azure.
  • Experience with networks, routers, switches & Wi-Fi. Draytek and Ubiquiti would be advantageous.
  • Experience working with cloud PBX's.


The role will mainly be office-based, working as part of the help desk team, however there will be a requirement to attend site on some occasions so a full UK driving licence is required.

Working hours are Monday to Friday 8am to 5pm.
Annual Salary £24,000.00

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